Last updated: 21 October 2026

About this policy

This policy explains how Digital Core 9 Pty Ltd handles personal information in connection with its website, business and services.

Information collected and used

Digital Core 9 Pty Ltd collects and holds business contact details, including names and email addresses, and account and access information needed to provide services. Information may be provided directly by you or by the organisation you represent, including when you make an enquiry or communicate about services.

Digital Core 9 Pty Ltd uses this information to respond to enquiries, maintain business relationships, provide and support services, manage customer technology environments and meet applicable legal obligations.

You may make a general enquiry without identifying yourself. Some requests or services require contact or account information; without it, Digital Core 9 Pty Ltd may be unable to assist.

Customer environments and service providers

Managing customer technology environments may involve accessing personal information within those environments. This is distinct from hosting customers’ business datasets.

Digital Core 9 Pty Ltd uses business systems and service providers to support its operations, including service management and business communications. Personal information may be processed through these systems or made available to providers where needed for those purposes. Digital Core 9 Pty Ltd will take reasonable steps to ensure this handling is appropriate to the information and services involved.

Personal information may also be disclosed where required or authorised by law, or with your consent.

Overseas access

Employees of Digital Core 9 Pty Ltd in the Philippines and Singapore may access personal information when delivering services.

Service-provider processing and support arrangements may also involve access outside Australia. The locations depend on the services and arrangements involved. Contact info@digitalcore9.com for information relevant to your enquiry or services.

Website information

Information you submit through this website is handled for the purpose of your submission and as described in this policy.

Your browser settings allow you to manage cookies and other site data. Restricting these technologies can affect website functionality. Third-party websites linked from this website have their own privacy practices.

Service communications and marketing

Digital Core 9 Pty Ltd keeps necessary business communications separate from optional newsletters and promotional emails. Making an enquiry or becoming a customer will not automatically subscribe you to marketing.

You can unsubscribe from marketing using the unsubscribe option in a message or by emailing info@digitalcore9.com. Digital Core 9 Pty Ltd will honour marketing unsubscribe requests within five working days. Unsubscribing does not stop communications needed to manage your existing services.

Protection and retention

Digital Core 9 Pty Ltd will take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

Personal information will be retained only for as long as reasonably needed for the purposes described in this policy, including applicable legal requirements and legitimate needs such as resolving disputes. Retention depends on the information and circumstances.

When information is no longer needed and retention is not required by law, Digital Core 9 Pty Ltd will take reasonable steps to destroy or de-identify it.

Access, correction and complaints

You can request access to personal information held about you, seek a correction, or make a privacy complaint by emailing info@digitalcore9.com.

Please explain your request or concern and provide contact details. Digital Core 9 Pty Ltd may need to verify your identity before releasing or changing information. Please do not send passwords or other access credentials.

Digital Core 9 Pty Ltd will review your request or complaint and explain the outcome and any action to be taken. The response target is 30 calendar days. If more time is needed, Digital Core 9 Pty Ltd will explain why and provide an expected response date. This target does not extend any applicable legal deadline.

If you remain dissatisfied, you can contact the Office of the Australian Information Commissioner to ask about your options or make a complaint where it has jurisdiction: https://www.oaic.gov.au/privacy/privacy-complaints.

Policy updates

Digital Core 9 Pty Ltd may update this policy to reflect changes in its operations or legal obligations. The latest version will be available on this website.

Privacy enquiries: info@digitalcore9.com

Last updated: 21 October 2026

About this website

This website is operated by Digital Core 9 Pty Ltd. These terms apply to your use of the website.

The website provides general information about Digital Core 9 Pty Ltd and its services. Its content is not advice tailored to your organisation’s circumstances. Contact Digital Core 9 Pty Ltd to discuss your requirements before relying on general information for a particular decision.

Customer services

Service scope, pricing, service levels and other commercial terms are set out in the applicable customer agreement. These website terms do not replace or vary that agreement.

Acceptable use

Use this website lawfully. Do not interfere with its operation, introduce malicious software, misuse its forms or attempt unauthorised access to its systems.

Website content

Website content may be protected by copyright, trade marks or other rights belonging to Digital Core 9 Pty Ltd or third parties. You may view and use content for your own information and as otherwise permitted by law. Contact Digital Core 9 Pty Ltd before reproducing or distributing material beyond those permissions.

Content and availability may change. Digital Core 9 Pty Ltd does not promise that the website will always be available or that all content will remain current.

External links and privacy

Links to third-party websites are provided for convenience. Those websites have their own terms and privacy practices.

The Privacy Policy explains how Digital Core 9 Pty Ltd handles personal information.

Your statutory rights

Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.

Contact

For questions about this website, contact info@digitalcore9.com.

Read the policies that apply to this website:

Privacy Policy
Website Terms and Conditions

For policy enquiries, contact info@digitalcore9.com.